Readers Choice
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Readers' Choice Award Winner: Harbord Insurance

Thanks to everyone who voted for us!

 

Thank you!

 

Harbord are humbled and thankful to have been voted Best Insurance Broker by Times Columnist readers!

 

We are committed to delivering an exceptional client experience to everyone, so it’s absolutely fantastic that we have been recognized!

 

In 2019, we promise to continue to give our 26,000+ clients awesome customer service and the best insurance rates we can. As part of our ongoing commitment to serving our clients, we will continue to invest heavily in technology that will enable us to interact with clients in the way they want, when they want. This investment will help us streamline and automate some of our business processes, and help us to respond more quickly to client requests.

 

Next year, we will be adding additional on-line price comparison tools to our website, plus a self service portal for clients, to enable them to access documents 24/7.

 

All of our staff, including those not on the front line, continue to receive regular customer service and technology training. This will enable us to ensure that each of our clients has a great experience whenever they deal with us — whether they are getting a quote face-to-face at one of our locations, or on-line, making changes to their policy, paying their bill or processing their renewal.

 

We are investigating expanding our product line, increasing client payment options and securing more insurance markets.

 

Harbord is proud to support community and causes that are important to our clients, such as Big Brothers, Big Sisters, Victoria Boys and Girls Club Services, Mustard Seed, Saanich Peninsula Hospital Foundation, the Peninsula Baseball and Softball Association and the S.P.C.A.

 

We will continue to solicit client feedback to ensure we carry on delighting our clients, because without them, we wouldn’t be here.

 

For over 70 years, we have had the privilege of serving clients across Greater Victoria, and we truly appreciate your valued support.

 

Our staff and management team say thanks to all those who voted for us, and for those who didn’t, please pay us a visit, or visit our website and see what all the fuss is about.

 

We look forward to serving new and current clients for the next 70 years.

 

harbordinsurance.com